Release Notes

Enhanced Financial Spreading

As part of our updates to SmartFill, we've completely rebuilt how SmartFill extracts and displays data from financial documents. 

Now when you review extracted financials data, you can see a full breakdown of how SmartFill has extracted the data, mapped the categories and calculated totals. You can easily recategorise line items and mark add-backs. If CitoPlus detects a difference between the totals in the document and the extraction, it will automatically adjust the Other line items in the extraction to balance the totals. There is also the option to manually balance.

This update includes:

• Financial auto-spreading post SmartFill extraction, will full reconcilation 
• Auto-balance when mismatch in totals is detected 
• The ability to choose a financials template in SmartFill and apply to the deal 

SmartFill: more capabilities 

We've expanded to identify and extract data related to new lending, commercial properties and tenants.  

Got an old application form? Drop it in and we will extract all the information in one go.  

If you request bank data from your borrower via Illion, SmartFill will extract existing lending data from the statements or simply upload or request documents and let SmartFill do the rest. 

We've also moved the SmartFill button to one place in the deal page so you can always easily find it, no matter the tab you're viewing. 

This update includes: 

• Data extraction from Illion bank statements for existing lending 
• Data extraction that can be added to new loans, collateral and the Commercial Property tab 

New look for the Documents tab 

The Documents tab has a new look! If your deal requires a lot of documents, no longer will you have to scroll endlessly to find what you're looking for. Modelled after a traditional file explorer, there are new tabs for quick navigation and it's super clear what mandatory documents are missing from the deal. 

You can also now request documents from your borrower directly from the Documents tab. 

This update includes: 

• Reconfigured Documents tab with streamlined navigation
• The ability to request borrower/individual documents via the Documents tab 

Add documents and see basic serviceability metrics at the Lead stage 

We've expanded what you can add to a deal during the Lead stage to provide more flexibility in the early days of building out a deal. 

This update includes: 

• The ability to upload documents to a Lead via the Documents tab 
• The ability to request documents from a Borrower during the Lead stage 
• A simplified Deal Summary tab during the Lead stage where you can add financial inputs and serviceability ratios are calculated 

Equipment Finance Loan changes 

When adding an Equipment Finance Loan, you no longer have to add the collateral details as part of creating the loan. You can simply link an existing collateral, or create a collateral and link it later. 

More information available in your Profile 

In the Profile page (navigate here via your name in the top right corner of the platform) we have added a section to display your broker group's information and full list of active users. If you are on the Starter Plan, you can see how many free deals you have remaining. If you are on a paid plan, you have access to the new Billing tab, which displays data requests made for the current month, and other related information. 

SmartFill for Key Parties

We’ve expanded SmartFill to identify and extract data for key individuals and populate this data into your deal. Simply upload your documents and let SmartFill do the rest. 

This update includes: 

• SmartFill button will be available in the Individuals tab 
• Data extraction from documents related to individuals including external ASIC and UBO reports, shareholder registers, trust deeds and partnership agreements. 

New Commercial Mid Doc product

We’ve introduced a new product: Commercial Mid Doc! This product is available for non-digital lender deals.

This update includes: 

• New loan product in the New Loans table under the Commercial Property category 
• A streamlined Commercial Property tab that displays when Commercial Mid Doc product is added to the deal 
• Streamlined financials template for Commercial Mid Doc deals

Owner-occupied Property Loans

We’ve added a new field to property collateral where you can indicate if the collateral is to be owner-occupied or investment for property loans. Selecting owner-occupied will change the information required for the deal so you only need to provide financials on the property when it will be used for investor purposes. 

This update includes: 

• New Commercial Usage field that displays when a Commercial Property and Residential Property collateral is added to a Business Loan or a Commercial Property Loan. 
• Selecting ‘owner-occupied’ in the Commercial Usage will not display any property cashflow for completion 
• When investor is selected, inputs for commercial property cashflows will be displayed 

Auto-creation of individual borrowers 

Now, when you add a personal guarantor to a deal where the guarantor is not already in the borrowing group, CitoPlus will auto-add the guarantor as an Individual borrower to the borrowing group. 

The same will occur with personal trustees. If you create a trust with a personal trustee, CitoPlus will prompt you to create the personal trustee as an individual borrower.  

If you add a trust with a personal trustee to a deal, the personal trustee will be added to the borrowing group along with the trust. 

Capture individual tax details 

You can now request tax details, including jurisdictions and tax residency, from Individual Borrowers via the Borrowing Group table in the Deal Structure tab. You can also now manually capture these details via the Borrowers tab. 

Additional ID Capture against Key Parties 

When requesting ID verification from a key party, you can now capture: 

• Driver’s License 
• Passport (New!) 
• Medicare Card (New!) 

This provides more verification options for your customers that may not have a valid Driver's License. 

Household creation 

You can now create a household structure to show which individuals are part of the same household via the Individuals tab.  

If CitoPlus detects that two individuals added to the deal are part of the same household (same address and or relationship status), then it will suggest you create a household. 

Once a household is created, you can set the % allocation for each party in the household and also capture joint financials for the household. 

This update includes: 

• Create, edit and remove household structures via the Individuals tab 
• Set split % for individuals in a household 
• Capture joint financials in Individual Financial Information using the new ‘Add Shared’ button 

Change to Platform Terms & Conditions 

On 1 September the following changes come into effect: 

• For Regular Use plan, ability to request UBO reports and Commercial Credit reports separately, charged at $25 per UBO and $20 per Commercial Credit report
• Borrower cap for Regular Use plan increased to 15 

For more information, refer to our Platform T&Cs.

 

SmartFill

Introducing SmartFill within deals! For existing lending, borrower financials (non-individual borrowers only) and collateral, you can now upload documents and let CitoPlus extract the information from those documents to fill these sections. Build deals even faster with no need to re-key information you have to hand. 

This update includes: 

• A new SmartFill button located on tables where SmartFill is available or initiate via the Documents tab
• Data extraction from documents related to existing lending, borrower financials (all borrower types except for Individuals) and collateral
• The ability to review extracted data and match it to the document (extracted data is highlighted)

Application Health Check

We have created this handy guidance tool that tracks what's been completed so far in a deal. You can use the Application Health Check to see what's mandatory to complete and what's recommended for your deal based on the lender you have chosen. 

This update includes:

• New Application Health Check tab in deal
• Snapshot of deal ratios in Application Health Check tab
• Easily see what data is missing from the deal
• Navigate to section or modal to input missing/incorrect data via Application Health Check tab
• Application Health Check tab updates in real time as data is entered into the deal
• Build the deal to match your chosen lender's requirements more easily

Updated look for Commercial Property/Lease Doc tabs

If you are building a Commercial Property or Lease Doc deal, you will notice that we have given the related tabs an updated look and feel to match the rest of the platform. It is now easier to navigate and input information. 

Collateral you enter into the Deal Structure tab will automatically be added to the Commercial Property/Lease Doc tab. Just add tenant details and a settlement date and watch the property cashflow analysis auto-calculate. 

Fast Path: A new streamlined deal experience 

Fast Path is a new streamlined, automated experience that helps you get to application form faster. More control and more flexibility so you can easily embed CitoPlus into how you work today.

This update includes: 

• A cleaner, more intuitive interface that makes navigation simpler and ensures you always know what to do next. 
• Deal Actions Mega Menu: Access a complete view of all available deal actions in one place, with clear guidance on what can be completed at every stage of the deal. 
• Simplified tabs and tables: Cleaner layouts and reduced complexity help you move through deals more efficiently. 
• Customisable deal structures: Add extra deal sections and tables to tailor each deal to your workflow and client requirements 
• Faster loan creation: Create loans, collateral, and guarantees with less required data, reducing manual effort and speeding up lodgment. 

SmartFill: Faster Borrower Creation 

SmartFill is our new AI-powered feature that automatically extracts and populates borrower data from documents, reducing manual data entry and helping you create applications faster. 

SmartFill is now available for both Trust and Partnership borrowers, making complex borrower structures easier and quicker to set up within CitoPlus.  

When creating a borrower, simply upload the trust deed (for Trust borrowers) or partnership agreement (for Partnership borrowers) and CitoPlus will extract the information for you and prefill fields where available. 

This update includes:

• The ability to upload documents when creating a Trust or Partnership borrower 
• Data extraction from borrower documents 
• Data prefill for borrower creation 

Lender Form Prefill 

You can now complete lender forms within CitoPlus for the following lenders: 

• ANZ
• Macquarie
• Orde
• La Trobe
• Liberty

Data you enter into CitoPlus will be prefilled where necessary into the lender forms. This prevents duplication of tasks and saves you time. Where data is not prefilled, you can directly enter information into the form to make it lender-ready. 

This update includes:

• The ability to edit lender forms for five lenders 
• Data prefill from the CitoPlus deal into the lender forms 
• The ability to add additional information to a lender form 
• The ability to download the completed lender form in a pack with the rest of the deal for easy submission to the lender 

Lender Form eSign 

You can now send lender form eSignature requests to your clients from CitoPlus. This feature is available for lenders where lender forms are also available: 

• ANZ
• Macquarie
• Orde
• La Trobe
• Liberty

Keep everything in one secure place and minimise back and forth emails. 

This update includes: 

• The ability to request eSignatures within CitoPlus 
• The ability to select which signatories are required 
• The ability to view signed documents in CitoPlus 

Change to Platform Terms & Conditions 

On 1st June 2026, our new pricing structure will come into effect. There are also changes to some third-party data requests: ASIC reports and property titles. 

Starter Plan:

• No monthly fee
• Use for up to 5 deals
• Upgrade anytime for advanced data access including Commercial Credit, Ultimate Beneficial Owner (ASIC) reports or title deeds. 

Regular Use Plan:

• Low monthly pricing based on your team size  
  • < 3 users $30 per month per group  
  • 3 to 6 users $60 per month per group  
  • 6+ users negotiated per month cost 
• On-demand access to the following data sources in platform and charged unless our digital lender partner covers the costs when the application is e-submitted: 
  • Sole Traders / Trusts / Partnerships: $20 for each Commercial Credit Reports 
  • Private Companies: $45 for both Commercial Credit & UBO reports 
  • Property Title deeds: $20 per request 

You can view the full Platform T&Cs here.

Features

Prospa Digital Quote Experience

Prospa is partnering with us to deliver a streamlined, market-leading real-time digital quote and lead submission experience. At the Lead stage of a deal, you can fill in a bespoke form to request a quote from Prospa.

• Generate instant product recommendations and indicative quotes for Prospa products
• Prequalify small business clients in real time
• Submit Prospa leads directly through CitoPlus with minimal data
• New Prospa products available to select in New Loans

New digital lender: Pallas Capital

Pallas Capital is joining CitoPlus as a digital lender. Simply select Pallas Capital as your prospective lender while building your deal — post-submission, all updates flow through the platform.

• New digital lender in the Prospective Lender field
• End-to-end digital experience for Pallas Capital submissions
• New Pallas Capital products in New Loans
• New Prepaid Interest rate structure for Pallas Capital deals
• New financial templates for Pallas Capital deals

Prepaid Interest rate structure

We've added a new rate structure to the New Loans table — Prepaid Interest — available for non-digital deals and Pallas Capital deals. Prepaid Interest lets the borrower calculate and fund the interest in advance as part of the overall funding limit.

• Available for all Commercial Property Loans and Business Loans
• Input prepaid interest term and auto-calculate the prepaid interest amount
• Updated serviceability calculations

Data overview in the Financials table

The Financials table now displays Time Period, Total Revenue, Income Available for Servicing, Total Assets, and Total Liabilities — so you can scan a borrower's financials at a glance without opening the template.

Send digital submission emails to more people

You can now notify additional recipients of digital submissions, not just your chosen banker. Add email addresses to the new Additional Email field on the Loan Application page.

Platform notice

Change to Platform Terms & Conditions — From 7 May 2026, we'll be introducing limits on the number of Borrowers per deal:

• Starter Plan: 4 Borrowers included per deal
• Regular Use Plan: 8 Borrowers included per deal
• High Use Plan: 8 Borrowers included per deal

Private Companies, Trusts, Sole Traders, Partnerships, and Borrowers nominated as entities not yet created count toward the limit. Individuals that aren't Sole Traders are excluded. Limits are cumulative within a deal.

Features

Entities not yet legally created

You can now create deals before a borrower's entity has been legally created. Once the entity exists, edit the borrower to add the legal details.

• New toggle on the Create Borrower page for Private Companies, Trusts, Partnerships, and Sole Traders
• Add borrowers not yet legally created to a deal
• Add legal entity information after creation
• UBO and Commercial Credit Reports defer until entity details are present

Capitalised Interest

For Business Loans and Commercial Property Loans, you can now choose a Capitalised Interest loan structure and determine the loan limit at the start or end of term.

• Two new structures: Variable Capitalised Interest and Fixed Capitalised Interest
• Available for both New and Existing Loans
• Two calculation approaches: limit at start of term, or limit at end of term
• Updated serviceability calculations

Upcoming changes

Borrower limits from 7 May 2026 — Starter Plan: 4 / Regular Use: 8 / High Use: 8 borrowers per deal. See Release 26.4 for the full breakdown.

Features

A focused release on workflow polish — sharper deal navigation, tighter messaging with lenders, and faster access to the reports you use every day.

Stay tuned: the next release brings Capitalised Interest and entity-not-yet-created flows.